Posts

This Month in Customer Appreciation and Loyalty – March 2016

What got people talking in March? We bring you the month’s most talked-about stories in the world of customer appreciation, loyalty marketing, and practice management. Read more

This Month in Customer Appreciation and Loyalty – February 2016

What got people talking in February? We bring you the month’s most talked-about stories in the world of customer appreciation, loyalty marketing, and practice management. Read more

This Month in Customer Appreciation and Loyalty – January 2016

What got people talking in January? We bring you the month’s most talked-about stories in the world of customer appreciation, loyalty marketing, and practice management. Read more

This Month in Customer Appreciation and Loyalty – December 2015

What got people talking in December? We bring you the month’s most talked-about stories in the world of customer appreciation, loyalty marketing, and practice management. Read more

This Month in Customer Appreciation and Loyalty – November 2015

What got people talking in November? We bring you the month’s most talked-about stories in the world of customer appreciation, loyalty marketing, and practice management. Read more

This Month in Customer Appreciation and Loyalty – October 2015

What got people talking in October? We bring you the month’s most talked-about stories in the world of customer appreciation, loyalty marketing, and practice management. Read more

eTrove in The News

Another great article written by Jason Jones was published by Orthotown, an industry resource for orthodontic practice management. Here is an excerpt from the article, ‘10 Best Practices for Patient Referral and Retention Programs,‘ in which Jason offers some ideas for integrating rewards programs:

Many “loyalty” solutions are available, so you want to ensure that the one you choose can be tailored to the needs and interests of your patients. If you have a young patient base, you will want a flexible program that has incentives, prizes and activities that will appeal to children, teens and their parents (like Lego mini-figures or Starbucks cards). One-size-fits-all loyalty programs are not going to provide the same experience for all your patients.

The article was also published in the July/August 2015 print version of the magazine. You can find it on page 48-49.

Thank you, Orthotown, for including Jason!

eTrove in The News

eTrove founder Jason Jones wrote an article that was recently published on DentistryIQ. ‘Making your dental practice’s marketing and patient loyalty efforts work together’ takes a look at how to link loyalty, retention, and referrals. Check out the full article here.

Thank you DentistryIQ for featuring us!

 

This Month in Customer Appreciation and Loyalty – April 2015

What got people talking in April? We bring you the month’s most talked-about stories in the world of customer appreciation, loyalty marketing, and practice management. Read more

Breaking Down the Customer Experience

With all of the different terminology out there, it can be hard to figure out what people really mean when they discuss the customer experience. “Loyalty” and “appreciation” sound close enough to be the same thing, right? Well, we’re here to break it all down and explain what these terms really mean. Because no, they’re not all the same. And when understood and applied correctly, you can go above and beyond to improve the customer experience provided by your company. Read more